FAQ

Answers to common questions about ordering, shipping and returns. For a question about a specific product, email theabai03@gmail.com.

Ordering & offers

Can I order just one scratcher?

Yes. Choose your design and use Add to cart on its product page. You do not need to buy a bundle.

How do I get 10% off my first order?

The first-order discount applies automatically to eligible new customers at checkout; no code is needed. Enter the email you use for your order so eligibility can be checked. Review the discount and total before paying.

What is the free gift?

Buy 2 qualifying paid scratchers and receive a free Coastal Stripes Wall Scratcher, while available. Eligible scratchers are in the Art, Surfboard and Rocket collections. The cart adds the gift when available; confirm it is listed as free before payment.

Can I combine the offers?

The gift can combine with either first-order 10% off or the automatic 15% offer. The 15% offer requires 4 items in the cart, including the gift. For example, 3 paid scratchers plus 1 free gift make 4 items. Removing the gift and leaving only 3 items does not meet that threshold. First-order 10% and 15% cannot be combined.

Shipping & tracking

How much is U.S. shipping?

Standard U.S. shipping is $5.99 on orders under $99, and free on qualifying orders $99+. Taxes, discount eligibility and the final shipping charge are shown at checkout before payment. Rates for other destinations appear at checkout.

When will my order ship and arrive?

In-stock orders ship within 1–2 business days after payment. After dispatch, estimated delivery is 3–7 business days for U.S. orders and 7–14 business days for international orders. Processing time is separate from transit time; weekends and public holidays are excluded. Arrival dates are estimates, not guaranteed. See our Shipping Policy for details.

Where can I track my order?

We email tracking information when it becomes available after dispatch. Use that email's tracking link. Our Track Order guide explains where to find it and how to get help.

Returns & order help

Can I return an item?

Request a return within 30 days after delivery. Change-of-mind returns must be unused, clean and in their original condition, with original packaging and accessories. You pay return shipping for a change of mind. Contact us before sending anything back. Read the full return conditions, including damaged items, refunds and promotional gifts.

What if my item is damaged or incorrect?

Email theabai03@gmail.com with your order number, a description of the issue and photos if available. We will help arrange an appropriate resolution. For a confirmed damaged, defective or incorrect item, BOBBO covers the necessary return shipping or arranges another appropriate remedy.

Can I change my address or cancel?

Contact us as soon as possible with your order number and requested change. Changes depend on whether the parcel has already been dispatched. Once it has shipped, the return process applies.

Need something else? Visit the Help Center or contact BOBBO.