BOBBO Terms of Service
About us
This store at https://bobbopet.com is operated by 深圳市宝安区布卜宠物用品店（个体工商户）, trading as BOBBO, registered in China. Contact: theabai03@gmail.com or +86 13568994405. Our registered address is 沙井街道沙二社区沙二新村二巷7号104, 宝安区, 深圳市, 广东省, 518104, China.
Orders and product information
Please review the selected product, colour, material, quantity, compatibility requirements, price, shipping charges, and delivery information before ordering. You must provide accurate contact and delivery details and be authorised to use the payment method. Product photographs may appear different on different screens; this does not remove your rights if goods are materially different from their description.
Prices and payment
The currency and total payable are displayed at checkout. Taxes and shipping charges collected by us are shown before payment. Import charges not collected at checkout may be payable at destination as described in our Shipping Policy. We will not increase the agreed order price without your agreement. If an item is unavailable or a material pricing error prevents fulfilment, we will notify you and offer an appropriate correction with your consent or cancellation with a refund.
Delivery, cancellation, and returns
Our Shipping Policy and Returns and Refunds Policy apply to orders. Delivery estimates are not guarantees. Contact us promptly to request cancellation or report missing, damaged, faulty, or incorrect goods. These policies do not restrict mandatory consumer rights.
Using the website and products
Do not use this website for unlawful purposes, fraudulent orders, unauthorised access, or interference with its operation. Use products according to the supplied instructions and safety guidance. Camera features must be used with respect for privacy and applicable law. Pet monitoring products are not veterinary diagnostic devices or a substitute for veterinary care.
Privacy and third-party services
Our Privacy Policy explains how personal information is handled. The store is hosted on Shopify, and payments are processed by the payment providers offered at checkout. Third-party services may have their own terms; this does not remove our responsibilities as the seller.
Consumer rights and changes
Nothing in these terms excludes rights, warranties, liabilities, or remedies that cannot lawfully be excluded. We do not require you to waive statutory consumer protections. Updated terms apply prospectively; changes do not retrospectively reduce rights relating to orders already placed.
Questions and complaints
Please email theabai03@gmail.com with your order number and a description of the issue so we can assist.